Refund Policy

Refund Policy

Urban Squid is proud of the quality of all our printing. We offer a 100% money back guarantee* on our flat leaflet printing.

Simply contact our customer service department by e-mail:

within 3 working days of receipt of your order. We will arrange collection of your order and organise a full reprint, or your money back.

However, this guarantee does not include factors which are outside of our control. Please check your artwork and proofs carefully as we are not responsible for the following:

  • low resolution images
  • spelling, punctuation and grammatical errors or omissions
  • customer supplied artwork 
  • artwork which is supplied without bleed
  • colour variations from on screen proofs

To ensure your artwork meets the correct printing requirements please read our ‘Preparation of Artwork’ page.

If we agree to reprint your leaflet due to an error, we can only reprint the original artwork, no updated artwork will be printed.

*This guarantee only applies to leaflet printing.